Something I won’t miss about secretarying

Phone conversations such as this:

Me: Mr Surgeon’s rooms, this is Erin.

Patient: Hi I just wanted to fax something to you.

Me: OK, our fax number is XXXX XXXX.

Patient: Well that’s not what’s on your website. Your contact details online are wrong.

Me: Which website is that?

Patient: Well I just Googled Mr Surgeon and this was the first site that came up. *gives the address for one of a billion fucked up free directory services that just add random doctors intentionally with the wrong contact details so that their staff will contact the directory to register the doctor properly and maybe upsell to a better listing while they’re at it*

Me: I apologise for the confusion, but that’s not our official website, but I’ll get in contact with them and rectify those contact details. Thank you for letting me know.

Patient: You should really be careful what details are online for Mr Surgeon, that’s very misleading.

Me: …Yes, thank you, I understand. Well, our fax number is XXXX XXXX if you’d like to send that through, anyway.

Patient: How are people supposed to contact you if your details are wrong? You’re lucky I had your business card which has the right details on it.

Me: ….. I’ll await your fax. Thank you, have a nice day.