Typical Work Conversation

Me: “Mr Surgeon’s consulting rooms, this is Erin.”

Patient: “Hi, when’s your next available appointment?”

Me: “The next available is Monday 13th May at 2pm”

Patient: “And that’s the next available? Nothing earlier?”

Me: “….The next available appointment we have is Monday at 2pm”

Patient: “Hmm, OK, I was hoping for something earlier. That’s definitely the next available?”

Me: “THE NEXT APPOINTMENT WE HAVE IS MONDAY AT 2PM OR I COULD PUT YOU IN ON THURSDAY 6TH JUNE”

Patient: “Monday’s just so far away, but I suppose if that’s your next available… You don’t have anything this week?”

Me: “…So the 6th of June would be better for you then?”

Patient: “Oh, well, if Monday’s all you have then I’ll have to check my diary and get back to you”

Seriously?! SERIOUSLY!?

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